Grievance Redress Mechanism (GRM) is an institution, instrument, method, and process by which a resolution to a grievance is sought and provided.
In order to ensure transparency and accountability, MoHE established a grievance redress mechanism (GRM) with a clear set of goals and objectives and a well-defined scope for its interventions and a set of procedures for receiving, recording, and handling complaints during implementation of any activity under HEDP.
The objective of the Grievance Redress Mechanism (GRM) /complaint handling system is to ensure that the views and concerns of HEDP beneficiaries are heard and acted upon in a timely, effective and transparent manner.
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