Grievance Redress Mechanism

Grievance Redress Mechanism (GRM) is an institution, instrument, method, and process by which a resolution to a grievance is sought and provided. 

In order to ensure transparency and accountability, MoHE established a grievance redress mechanism (GRM) with a clear set of goals and objectives and a well-defined scope for its interventions and a set of procedures for receiving, recording, and handling complaints during implementation of any activity under HEDP.

The objective of the Grievance Redress Mechanism (GRM) /complaint handling system is to ensure that the views and concerns of HEDP beneficiaries are heard and acted upon in a timely, effective and transparent manner.

For submitting complaints online , you can send your complaints by filling GRM Form and send it to: or

To download  English Version of GRM Manual, Please click Here 

For Pashto Version, Please Click Here

For Dari Version, Please Click Here