Higher Education Change Management Advisor to Minister
Afghan policy makers perceive higher education as a vital engine of growth and development. The higher education system produces a pool of high level human resources, including policy makers, administrators, managers, entrepreneurs, engineers, medical personnel, highly skilled technicians, as well as qualified teachers and academics, that are essential for economic development. The availability of such a pool of well-educated human resources will be of central importance for the overall future development of the country. Recognizing this, the Government of Afghanistan and the World Bank (WB) have agreed to support the higher education sector through a Higher Education Operation that will succeed the previous Strengthening Higher Education Project (SHEP). The new Higher Education Development Project (HEDP) will support the overall Government’s own effort to expand and strengthen its higher education sector.
The proposed project contains two components: (1) A program component that finances strategic initiatives to develop the higher education sector. The strategic initiatives are (a) increasing participation in universities in priority degree programs for national economic development, (b) modernizing and enhancing the quality and relevance of teaching and learning; (c) expanding the professional qualifications and skills of academic and technical staff; (d) strengthening governance, quality assurance and accreditation; and (e) stimulating development orientated research. And (2) a program operations and technical support component that would support project coordination, implementation, monitoring and evaluation, research activities, human resource development for academic managers and administrative and technical staff, policy studies, beneficiary satisfaction surveys, communications and policy dialogues. The Director of the Operations and Monitoring Support Team (OMST) in the Ministry of Higher Education (MoHE) will coordinate and facilitate the implementation of HEDP in close collaboration with its relevant departments.
OPERATIONS AND MONITORING SUPPORT TEAM
Support under OMST will cover coordination, technical assistance (TA), monitoring and evaluation, research and policy studies, and communication. The technical assistance and capacity building activities of this component will assist the MoHE to implement the development initiatives of the NHESP-II. Policy studies could include tracer studies of graduates to analyze their job search and labor market experience, as well as beneficiary satisfaction surveys of staff and students of institutions and programs supported by HEDP. Resources for communication would enable higher education authorities to disseminate development initiatives to political authorities, policy makers, academics, students, and the general public. The team would help MoHE to fine tune policy reforms, such as piloting and evaluating innovative approaches to promote female enrolment in priority programs. Component 2 of the project will also finance the incremental operating costs of the OMST in the MoHE.
A change management advisor/consultant will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change management advisor/consultant will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
The main duties and responsibilities of the Change Management Advisor/Consultant are:
- Establish actionable deliverables for the following change management levers communications plan, coaching plan, training plan, resistance management plan
- Apply a structured methodology and lead change management activities with the HEDP coordination.
- A monthly progress report, submitted to the Minister Office and a copy sent to HEDP Director
- A capacity development plan for national counterparts in the Change Management Team.
- Provide trainings on effective knowledge transfer and capacity building techniques to advisers implementing reform activities with relevant counterpart.
- Develop Strategic Change Management Annual report in coordination with relevant counterpart.
- Revise the Change Management Plan and Strategic Internet document with Change Management Coordinator and/or relevant counterpart, as need.
- Develop donor reports with relevant counterpart, as needed.
- Provide quarterly reports to the Minster on lessons learned and make recommendations for implementation of successful reform objectives.
- Create specific change management plans with respect to training and orientation of employees. Training will lead to the path of least resistance to change and maximum utilization of the new initiatives for the company.
- Prepare routine English correspondence and memoranda of HEDP for the Minister’s review or signature
- Coordinate and facilitate the HEDP Project Tasks whenever necessary needed
- The primary responsibility will be creating and implementing change management strategies and detailed change management plan that create awareness, maximize adoption and minimize resistance;
- Provide guidance to departments and to advisers recruited to implement the Change Management Plan, including the design and implementation of capacity development actvities and changes to individual and departmental work plans;
- Support the design, development, delivery and management of communications;
- Conduct impact analyses, assess change readiness and identify key stakeholders;
- Complete change management assessments and Identify, analyze and prepare risk mitigation tactics;
- Support organizational design and provide advice in definition of roles and responsibilities;
- Coordinate efforts with other subordinates and integrate change management activities into project plan;
- Define and measure success metrics and monitor change progress and support change management at the organizational level;
- Work closely with the role responsible for benefits realization management to monitor adoption and conduct investigations into unsatisfactory outcomes;
- Establish parameters to measure the early adoption, effective utilization and proficiency to new change initiatives for individual employees as well as groups or departments;
- Identify deviations in performance from the change standards and implement strategies for corrective action to achieve full organizational adoption to change;
- Provide organizational change management support at time of implementation and develop new approaches and resistance management plans as required to deal with adoption obstacles which may arise;
- Evaluate the effectiveness of change management strategies and tactics used to promote adoption.
The position is for the duration of the project, subject to satisfactory performance. There will be a probation period of three months. Annual performance evaluations will be organized by the Director, OMST. Feedback will be obtained from MoHE for the performance evaluation.
Qualifications and Skills
- Master Degree required from an accredited college or university in a related field.
- At least 5 years of work experience in a change management position
- Experience working with Ministries and consulting and communicating with senior management teams is a plus.
- Fluent in English and National Languages.
- Ability to work with computer, MS Office and database.
- Exceptional communication skills, both written and verbal and excellent active listening skills
- Experience and knowledge of change management principles, methodologies and tools
- Ability to clearly articulate messages to a variety of audiences
- Flexible and adaptable; able to work in ambiguous situations and resilient and tenacious with a propensity to persevere
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Must be a team player and able to work collaboratively with and through others
- Travel may be required.
The consultant will report directly to Minister of Higher Education.