Grievance Redress Mechanism (GRM) is an institution, instrument, method, and process by which a resolution to a grievance is sought and provided.
In order to ensure transparency and accountability, MoHE established a grievance redress mechanism (GRM) with a clear set of goals and objectives and a well-defined scope for its interventions and a set of procedures for receiving, recording, and handling complaints during implementation of any activity under HEDP.
The objective of the Grievance Redress Mechanism (GRM) /complaint handling system is to ensure that the views and concerns of HEDP beneficiaries are heard and acted upon in a timely, effective and transparent manner.
For submitting complaints online , please click on this link: http://elearn.hedp.af/grm/
(osticket) or you can send your complaints by filling GRM Form and send it to this firstname.lastname@example.org
To download English Version of GRM Manual, Please click Here
For Pashto Version, Please Click Here
For Dari Version, Please Click Here