Grievance Redress Mechanism

Grievance Redress Mechanism (GRM) is an institution, instrument, method, and process by which a resolution to a grievance is sought and provided. 

In order to ensure transparency and accountability, MoHE established a grievance redress mechanism (GRM) with a clear set of goals and objectives and a well-defined scope for its interventions and a set of procedures for receiving, recording, and handling complaints during implementation of any activity under HEDP.

The objective of the Grievance Redress Mechanism (GRM) /complaint handling system is to ensure that the views and concerns of HEDP beneficiaries are heard and acted upon in a timely, effective and transparent manner.

For submitting complaints online , please click on this link:
(osticket) or you can send your complaints by filling GRM Form and send it to this

To download  English Version of GRM Manual, Please click Here 

For Pashto Version, Please Click Here

For Dari Version, Please Click Here